VIENNA Advantage Telecom


VIENNA Advantage gives you the maximum flexibility to configure complex business processes unique to your Telecom business, both with its contemporary technology framework as well as its industry-specific features.

BENEFITS

  • Implement efficient end-to-end processes throughout your value chain and get a better control over your organization.
  • Practise best benchmark features of your industry including CRM, Supply Chain Management, Batch Invoicing, Customer Support, Payment, Asset Management and many more.
  • Benefit from a comprehensive solution made for all communication enterprises including fixed or mobile communication, Internet, Applications or Infrastructure services.
  • Meet your customes expectations, your own needs and be technologically ready for the future.
  • Increase your customer satisfaction by visibly increasing service level using technological advancement.
  • Use the Web to improve collaboration within your company and with your partners.
  • Manage customer relationships more effectively, increasing loyalty and exploiting new opportunities.
  • Empower your employees with customizable, role-based functions.
  • Improve decision-making capabilities by converting information to knowledge.
FEATURES
CUSTOMER RELATIONSHIP MANAGEMENT
CUSTOMER MANAGEMENT
CUSTOMER CONTRACT MANAGEMENT
ASSET MANAGEMENT
  • Customer history and preferences tracking
  • Management of sales funnel and sales force
  • Leads, Opportunities, Quotes, Order Management
  • Plan & Track Campaigns
  • Sales Forecast and actual tracking
  • Link to Google Tasks, Calendar and Contract
  • Mobile integration
  • Management of subscribers
  • Subscribers’ History
  • Linked Connections
  • Various Customer Categories
  • Multiple Price Lists
  • Management of Multiple Customer Sites
  • Contract Archives
  • Contract Templates
  • Print forms and contracts from the system
  • Add contract-specific attributes
  • Contract approvals
  • Scan & Attach signed Contracts
  • Categorization of assets
  • Network, Node & Devices Management
  • Issue Assets to Customers
  • Asset Maintenance schedule and alerts
  • Asset Evaluation ABC Categorizations
  • Asset Depreciation
  • Issue Assets to projects
SALES & SERVICE MANAGEMENT
RECEIVABLES MANAGEMENT
FINANCIAL ACCOUNTING
HR MANAGEMENT & PAYROLL
  • Order Fulfillment
  • Field Staff Coordination
  • Email alerts to technicians
  • Issue material to contracts and requests
  • Auto-assign technicians and sub-contractors
  • Mobile Field Application
  • Order Status
  • Auto email, SMS, FAX alerts
  • Automatic customer recurring billing
  • • Recurring fixed billing
    • Recurring dynamic billing
  • Bill Batch print or email
  • Scheduled billing alerts
  • Auto customer credit limit tracking
  • Link possible to various third-party applications
  • Credit Management
  • Auto Dunning
  • Cash Management
  • Credit Management
  • Receivables & Payables Management
  • Bank Management
  • Auto Postings
  • All Financial Reports
  • Muiti-dimensional reporting
  • Workflow
  • Budget, Cost-center reporting
  • Employee Master Data Management
  • Employee Transactions Management
  • Employee Relationship Management
  • All formats and reports
  • Flexible Payroll Structure
  • All standard processes
  • Integrates workflow and approvals
  • Integration to attendance devices
PROCUREMENT MANAGEMENT
PROJECT MANAGEMENT
HELPDESK & FIELD SUPPORT MANAGEMENT
CONTRACTORS MANAGEMENT
  • Set rules for Procurement
  • Generate Requisition manually or automatically
  • Set Purchase Approvals across various levels
  • Manage multiple Purchase Price Lists
  • Invite suppliers for Tenders
  • Automatic Quotation Comparison
  • Generate Purchase Order based on requirements
  • Match PO to Receipts and Invoice
  • Project Planning in Phases, Tasks
  • Budgeting of Projects and Milestones
  • Record cost and revenue against projects
  • Invoice based on Project milestones
  • Generate Project profit and loss statement
  • Add resources, items, expenses to projects
  • Set up various project templates
  • Various channels for support tickets
  • Track time and material on requests
  • Track request status
  • Intimate customers on email, SMS, web
  • Internal assignment & optimization
  • Multiple escalation levels Workflow
  • Linkage to orders, projects, invoices or any other references
  • Outsource services and field activities
  • Manage Contractors and terms
  • Auto allocation of workload according to criteria, region, customer categories
  • Issue material to contractors Inventory counts and audits
DEALER MANAGEMENT
DOCUMENT MANAGEMENT SYSTEM
MATERIAL MANAGEMENT
RETAIL STORE MANAGEMENT
  • Designate dealers & resellers
  • Dealer Commission Management
  • Dealer Pricing
  • Manage Dealer Collections
  • Manage Dealer Assets
  • Manage Merchandise
  • Manage Targets & Performance
  • Document Input
  • Document Indexing
  • Document Search
  • Document Processing
  • Workflow Automation
  • Reports
  • Document Security
  • User Dashboard
  • Material receipt and approval
  • Material transfer between stores / sites - issues and receipts
  • Material rejection / returns
  • Manage retail services and products
  • POS Interface
  • Real-time inventory access
SPECIAL FEATURES
  • Inbuilt Word Processor
  • Multi Lingual Multi Tenants
  • Collaboration Portal
  • Deploy on premise or on cloud