VIENNA Advantage Customer Relationship Management


Harness the benefits of proven CRM concepts with the unparalleled features of VIENNA Advantage CRM. Establish a fail-proof process & system, in order to maximize profits, create long-term clients and add value to your products.

KEY DIFFERENTIATORS

  • Covers complete set of CRM features
  • First Mid-Market CRM, based on Model Driven Architecture
  • Choice between On-premises and Cloud editions
  • Integrated with ERP & DMS, on demand
  • Inbuilt Workflow Management System
  • Integrated Collaboration & Productivity Features
  • Highly Scalable and User-Friendly
  • Inbuilt Dynamic Reporting Capabilities
BENEFITS

  • SALES STAFF
    • Know your customers better
    • Organize yourself and your activities
    • Get reminders by your systems
    • Get alerts by your system to act on circumstances
    • Quickly access and record information
    • Co-ordinate better with your agents and subordinates
  • SALES MANAGER
    • Control your sales-staff activities
    • Delegate work more efficiently
    • Set a clear sales process, even for new employees
    • Promote teamwork by creating structured teams
    • Set sales targets and follow up on them
  • MARKETING STAFF
    • Know your successful campaigns
    • Analyse your target groups better
    • Plan measures and ensure their effectiveness
    • Budget Campaigns and Channels
    • See real-time reports on your campaigns and leads
  • CUSTOMER SERVICE STAFF
    • See unresolved customer requests
    • Workflow-based routing to specific department, roles or persons
    • Track time taken to resolve issues
    • Record billable items on tickets See efficiency reports
  • TOP MANAGEMENT
    • Know your forecasted sales and drill down to each opportunity
    • Control your sales regions and sales force
    • Get real-time reporting on sales figures, sales funnel
    • See cost versus revenue analysis on real-time
    • Easily roll out policies, price changes, new products
FEATURES
CUSTOMER SUPPORT
SALES FORECAST
REPORTING AND ANALYTICS
EXTENSIONS
  • Customer Portal
  • Customer request handling
  • Customer Request Invoicing
  • Service Level Agreement (SLA)
  • Team Forecast
  • Master Forecast
  • Master versus Team Forecast
  • Team Forecast Report
  • Master Forecast Report
  • lnbuilt reporting system
  • Automatic report generation
  • Export integration with crystal reports
  • Dynamic dashboard reporting
  • Order Management
  • Contract Invoicing
  • Commissions
SALES-FORCE AUTOMATION
MARKETING & CAMPAIGNING
CUSTOMER DATA AND HISTORY
SALES ANALYTICS
  • Leads Management
  • Opportunities Management
  • Sales Regions and other dimensions
  • Predefined or flexible sales process-flow
  • Follow-ups using Tasks, Calendar and Alerts
  • Templates
  • Customer Segmentation
  • Campaign Planning (Cost and Tasks)
  • Involve resources and items
  • Campaign Forecast
  • Online and Offline Campaign
  • Email Campaign Execution from within system
  • Campaign success tracking
  • Customer Master data
  • Customer Communication Data
  • Customer Data Segmentation
  • Customer Target Groups
  • Customer Preferences, Order History
  • Role Based Analytics
  • Role Based Dashboard charts and views
  • Dynamic KPls Dynamic Alerts
  • User defined reports and print formats
  • Scheduled report distribution
AGILE
MOBILITY
DOCUMENT MANAGEMENT
ADMINISTRATIVE FEATURES
  • Mix your own ERP using the inbuilt Marketplace
  • Custom Apps
  • Partner Modules
  • Reproduce effort
  • Transportable Industry Templates
  • Transport Language Packs
  • Transport Modules
  • Transport Data
  • Self-upgrading
  • HTMLS based User interface on Mobile Devices
  • ERP features available on mobile devices
  • Customization in ERP windows automatically reflect on the mobile devices
  • Fast and User-friendly interfaces
  • eFeatures on iPhone and Android devices, as of now
  • Upload, scan documents, OC
  • R
  • Attach documents to any record in the system
  • Powerful search within documents
  • Generate documents from templates
  • Document routing using workflow
  • Scalable search engine
  • Strong Role-based security concept
  • Audit Trails
  • Schedulers
  • Back-ups
  • Processors
  • Error Logs
PRODUCTIVITY FEATURES
EXTENDABLE AND FLEXIBLE
OTHER FEATURES
  • Workspace
  • Extendable Business Cockpit
  • Email, SMS, Mail Merge
  • Calendar
  • Activities and Tasks
  • Requests
  • Synchronize with Google and iCloud
  • iPhone and Android interface
  • Follow-ups
  • Workflow
  • Excel Import / Export
  • Dashboards
  • Without coding
  • • Extendable User interface by Visual Tools
    • Extendable Workflow
    • Extendable Reports
    • Extendable Languages, Help
    • Extendable Business Logic
    • Extendable Analytics
  • With coding
  • • Interface to third-party applications
    • Custom Form development
    • Custom Processes development
  • Account Management
  • Activity Management
  • Alerts & Notifications
  • Appointments Email & SMS
  • Contract Management
  • Mail /SMS / Email Campaigns
  • Time & Expense Management
  • Incentive / Commission Set up & calculation
  • Opportunity to integrated with phone systems through web services
  • Request Management
  • Tightly integrated with ERP functionalities